International Journal of Management and Economics

International Journal of Management and Economics


International Journal of Management and Economics
International Journal of Management and Economics
2019, Vol. 1, Issue 1
Operations management and service quality

Nwokwu Tochukwu Christian

Operations management is most important to the organization. The success of operations of the organization depends on effective operations management and implementation of the transformation process. The operations may be failed due to several reasons that is inability of the management to coordinate the activities among the people, the activities are information systems, product development and design, engineering services, packaging testing, and distribution, and it is the challenging job to work with the global suppliers, production and distribution network within the island etc. to mitigate these kind of failures, we have to identify the competitive dimensions such as cost, quality, delivery, flexibility and service in proper manner. The purpose of this research is to study the product development process of Rainco (Pvt) Ltd, special reference to PermaNet. The product development process and implementation are at the end of stage and the organization is facing the problem of succeeding the product in the market due to several reasons. This report further measures the performance of product development process and identify the reasons for failure. Eventually, it focuses the alternative solution that is manufacturing the product in Sri Lanka to position in the market i.e. selection of process and designing the manufacturing process for Permanet.
Pages : 43-49 | 1149 Views | 734 Downloads