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VOL. 6, ISSUE 1 (2024)
An evaluation of the effect of skills training on emplyee commitment and retention at the Zambia revenue authority
Authors
Gladys Chirwa, Attridge Mwelwa
Abstract
The purpose of this study was to establish the role of skills training
on employee commitment and retention at ZRA. The core business of Zambia
Revenue Authority (ZRA) is to collect taxes. Tax is very important to the
development of the country and as such, ZRA needs to have committed employees
that meet set objectives. This investigation was underpinned by three theories
namely Adult Learning Theory, Social Exchange Theory (SET) and Signalling
theory. This study used a survey design in which a questionnaire with
statements rated using the Likert scale. A total of 220 questionnaires were
distributed to members of staff at ZRA of which 206 successfully responded
representing a 94 % response rate. The researcher used regression analysis to
test the study hypotheses. The findings revealed that there is a positive
relationship between skills training and employee commitment (r = 0.325, p <
0.01) as well as a positive relationship between skills training and retention
(r = 0.066, p < 0.01). The research concluded that management at ZRA should
prioritize training as it is a critical ingredient to enhance employee
commitment retention. Additionally, management must take a proactive role by
allocating adequate resources towards continuous training activities and ensure
that the training meets the needs of the employees. Skills training programs
are essential in increasing employee retention and overall profitability of the
organization since the employees will committed to meeting set objectives. The
findings of this study are valuable to ZRA as they may help highlight the ways
in which human resource training can be beneficial not only to the organization
but also to the career development of its employees. It provides an explanation
with empirical evidence by demonstrating that training extends direct positive
effect on retention. The study also demonstrates that, at ZRA, employee
commitment helps to partially transmit the effect of training on retention. The
study suggests that questions focused on employee training engagement, resource
allocation, training delivery formats, workplace flexibility, work life balance
and training applicability to respondents' jobs can provide in-depth knowledge
on this subject. Management must also ensure that employees who need training
have access to it yields improved results in their abilities to carry out
required tasks effectively.
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Pages:15-23
How to cite this article:
Gladys Chirwa, Attridge Mwelwa "An evaluation of the effect of skills training on emplyee commitment and retention at the Zambia revenue authority". International Journal of Management and Economics, Vol 6, Issue 1, 2024, Pages 15-23
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