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VOL. 7, ISSUE 1 (2025)
Effectiveness of employee performance appraisal process in international non-profit organizations in the agricultural sector: Lusaka, Zambia
Authors
Elledy Tembo, Chaste Nsama
Abstract
The purpose of this research was to
investigate the effectiveness of employee performance appraisal process in
international non-profit organisations in the agricultural sector in Lusaka, Zambia.
These organizations run performance-based projects which are donor funded. The
objectives of the study were to investigate the influence of performance appraisals on employee
performance, to determine the effectiveness of the recognition and reward system on employee performance; and to examine the effectiveness of employee feedback on employee
performance. The problem identified with the international NGOs in the agricultural
sector in Lusaka was high staff turnover attributed to the ineffective employee
performance appraisal process which affects the organisation’s critical success
factors. Consequently, this result in loss of donor funding due to poor
organizational performance at large. The ripple effect is high attrition levels
as retention becomes impossible. This study was carried out because in Zambia
and globally most studies done relating to this study were concentrated much on
the Civil Service. A descriptive research design was utilized. A pragmatic
approach was suitable for this study to allow for the integration of both
quantitative and qualitative methods. The study used stratified random sampling
to select 120 respondents as sample size from the population of 1200 employees
drawn from 11 registered non-profit organisations in the agriculture business
from within Lusaka (MCDSS NGO List, 2023). Data was collected using
semi-structured interviews and self- administered questionnaires and analyzed
using SPSS software, Excel and thematic analysis. For
purposes of this research article, the relevant literature was reviewed
relating to performance management. The research paper also outlines research
problem, the significance of the study, research objectives and presents
findings. This research concludes that an effective performance
appraisal process in INGOs lead to increased productivity and retention and
offers a number of recommendations which may contribute to the body of
knowledge on performance management system.
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Pages:1-5
How to cite this article:
Elledy Tembo, Chaste Nsama "Effectiveness of employee performance appraisal process in international non-profit organizations in the agricultural sector: Lusaka, Zambia". International Journal of Management and Economics, Vol 7, Issue 1, 2025, Pages 1-5
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