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VOL. 7, ISSUE 1 (2025)
Effect of teleworking on employee satisfaction during and post-covid-19: A case of institute for health measurements (IHM) southern Africa a non-governmental organisation (NGO)
Authors
Medrick Kabamba Chiputa, Anastasia Chileshe Mulenga
Abstract
The outbreak of the COVID-19 pandemic
significantly altered organisational operations, with teleworking becoming a
necessity across various sectors. This dissertation investigated the effect of teleworking
on employee satisfaction during and post-COVID-19, focusing on the Institute
for Health Measurements (IHM) Southern Africa, a prominent Non-Governmental
Organisation (NGO). The pandemic accelerated the adoption of teleworking as a
critical strategy, reshaping workplace dynamics globally. This study examined
teleworking within the unique context of a humanitarian-focused NGO and its
implications for employee satisfaction. A mixed-methods approach was employed,
integrating quantitative and qualitative data collection techniques. Surveys,
interviews, and organisational performance metrics provided a comprehensive
dataset. A stratified random sampling technique, guided by the Taro Yamane
method, was used to select 70 respondents. Quantitative data were analysed
using SPSS and Microsoft Excel, while thematic analysis was applied to
qualitative data to uncover patterns and insights. The findings revealed that
teleworking had both positive and negative effects on employee satisfaction.
While flexibility and work-life balance emerged as significant benefits,
challenges such as isolation, communication barriers, and technical
difficulties were also identified. The study highlighted the importance of
effective communication, robust IT infrastructure, and supportive management in
mitigating the challenges of teleworking. These insights contribute to the
understanding of teleworking’s dynamic relationship with employee satisfaction,
particularly in the non-profit sector. Practical recommendations were proposed for
organisational leaders and policymakers, including strategies to enhance
employee well-being and productivity. This research underscores the need for
tailored teleworking policies that address the specific needs of NGO staff,
ensuring a sustainable and effective work environment during and beyond the
COVID-19 era. The study’s implications extend to both academic and practical
domains, offering valuable guidance for managing teleworking arrangements in
similar organisational contexts. It serves as a resource for further research
and development of innovative approaches to teleworking in the non-profit
sector.
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Pages:10-16
How to cite this article:
Medrick Kabamba Chiputa, Anastasia Chileshe Mulenga "Effect of teleworking on employee satisfaction during and post-covid-19: A case of institute for health measurements (IHM) southern Africa a non-governmental organisation (NGO)". International Journal of Management and Economics, Vol 7, Issue 1, 2025, Pages 10-16
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