ARCHIVES
VOL. 8, ISSUE 1 (2026)
E-Government in the field of licensing
Authors
Gloria Gravelin Reda, Bonaventura, Wibisono Poespitohadi
Abstract
The E-government Policy
on Public Service Quality has been implemented in the licensing sector, based
on Regulation No. 10 of 2024 concerning One Data Indonesia, at the West Sumba
Regency Level, in the Public Service Mall. There are still several obstacles
that need to be resolved by utilizing existing supporting factors. This study
uses a descriptive, qualitative approach. Data collection is conducted through
interviews using the Edward III Model and focus indicators: communication,
resources, disposition, and bureaucratic structure. This study also explains
the supporting and inhibiting factors, both internal and external, which will
describe the progress of the implementation of the E-Government implementation
policy in improving the quality of public services through the application of
Regent Regulation Number 10 of 2024 concerning One Data Indonesia at the Public
Service Mall (MPP) in the Licensing Sector of West Sumba Regency. The results
of the study indicate that the implementation of the One Data Indonesia policy
has been running, but is not optimal. From a communication perspective, the
policy's socialization is not evenly distributed. In terms of resources, the
apparatus's competence and the availability of digital infrastructure remain
limited. The disposition of the implementers shows an exemplary commitment, but
has not been followed by adequate technical capabilities. The bureaucratic
structure is also not fully aligned due to differences in standard operating
procedures (SOPs) between agencies. Overall, the implementation of One Data
Indonesia in the MPP has the potential to improve the quality of public
services, but requires strengthened policy communication, increased human
resource capacity, improved digital infrastructure, and harmonization of
standard operating procedures (SOPs) across agencies to ensure more effective
data integration and digital services.
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Pages:25-31
How to cite this article:
Gloria Gravelin Reda, Bonaventura, Wibisono Poespitohadi "E-Government in the field of licensing". International Journal of Management and Economics, Vol 8, Issue 1, 2026, Pages 25-31
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