Digital banking involves the digitalization of all traditional banking products, processes and activities to serve customers through online channels. Technology has, in fact, given new dimensions to the banks’ service delivery mechanism, and the banks are enthusiastically absorbing the latest technological innovations for devising new products and services. It is in this context, that the conventional brick-mortar banks are giving way to virtual banks from customers’ perspective. With the time, the concept of digital banking has got attention in the Indian context. Most of the banks have already implemented the e-banking facilities, as these facilities are beneficial to both i.e. banks as well as consumers.