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VOL. 8, ISSUE 2 (2026)
Automation of administrative processes and institutional performance in Abubakar Tatari Ali Polytechnic, Bauchi, Bauchi state, Nigeria
Authors
Othman Ahmed Alkaleri
Abstract
The increasing adoption of digital
technologies has transformed administrative systems across higher education
institutions globally. Automation of administrative processes has emerged as a
strategic mechanism for enhancing organizational efficiency, improving service
delivery, ensuring records accuracy, and strengthening institutional
performance. Despite growing investments in information and communication
technology (ICT) in Nigerian tertiary institutions, empirical evidence on the
effectiveness of administrative automation in state-owned polytechnics remains
limited. This study examined the effect of automation of administrative
processes on institutional performance in Abubakar Tatari Ali Polytechnic,
Bauchi. Specifically, the study investigated the influence of automation on
operational efficiency, service delivery, records management accuracy, and
overall institutional performance. The study adopted a descriptive survey
research design. The target population comprised academic and non-academic staff
of the Polytechnic, while a sample of 248 respondents was selected using
stratified random sampling. Data were collected through a structured
questionnaire designed on a five-point Likert scale. The instrument was
validated by experts in Public Administration and Measurement and Evaluation,
while reliability was established using Cronbach's Alpha. Data were analyzed
using descriptive statistics, Pearson Product Moment Correlation, and Multiple
Regression Analysis at a 0.05 level of significance. The findings revealed that
administrative automation has a statistically significant positive effect on
operational efficiency, service delivery, records accuracy, and institutional
performance. The regression analysis indicated that automation accounted for a
substantial proportion of the variance in institutional performance. The study
concludes that effective automation of administrative processes significantly
enhances institutional effectiveness by reducing administrative delays,
minimizing errors, facilitating timely decision-making, and improving staff
productivity. It recommends increased investment in ICT infrastructure,
continuous staff capacity development, integration of institutional information
systems, strengthened cybersecurity mechanisms, and sustained management
support for digital transformation initiatives. The study contributes to the
growing body of knowledge on digital governance and provides evidence-based
recommendations for improving administrative performance in Nigerian
polytechnics.
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Pages:131-137
How to cite this article:
Othman Ahmed Alkaleri "Automation of administrative processes and institutional performance in Abubakar Tatari Ali Polytechnic, Bauchi, Bauchi state, Nigeria". International Journal of Management and Economics, Vol 8, Issue 2, 2026, Pages 131-137
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